This module deals with the different sales steps and roles in a SaaS model like landing and pricing pages. Aligment, the roles of sales reps, customer success managers and e.g. the role of the helpdesk are also included. In contrast to the previous model, the focus is on individual tasks and e.g. metrics in contrast to the global view on the role prior.

Content of the module includes:
The various roles of a Software as a Service organization.
In contrast to the strategic view on sales of the fourth module the focus is on individual roles
Types of sales reps
Tasks of sales reps
Customer Success Managers
Help Desk
And much more

Sources/articles to read: 

How to Calculate SaaS Marketing Budget

How SaaS Marketing is Different from Every Other Type of Marketing